COVID-19 (Coronavirus) Outbreak Response

Due to the COVID-19 outbreak, and keeping in mind the well-being of our patients, staff, and the community at large, we are instituting new policies for appointments and supplement pickups starting Monday, March 23, 2020.

APPOINTMENTS:
1) Telemedicine appointments will be available for established patients ONLY. You must schedule this appointment in advance, and have the ability for video/audio conferencing (computer, Smart phone). You will be emailed your providers’ URL to log into the conferencing website at your appointment time. If you do not have access to a computer/internet or a Smart phone, telephone calls are also available. Both telemedicine and phone call ‘appointments’ will be documented as a regular office visits and your insurance will be billed accordingly. You are still responsible for copays, coinsurance, and deductibles. This is a great option for an office visit to discuss symptoms or to review lab work/imaging results!
2) In person appointments will be VERY LIMITED and need to be pre-approved by the provider. Only the scheduled patient is allowed into the clinic! NO WALK-IN APPOINTMENTS!
3) Due to the shortage of Personal Protective Equipment, this office is NOT ABLE TO TEST FOR COVID-19!

SUPPLEMENTS:
1) Please call ahead for any supplement refills. We will collect payment over the phone for the supplements at that time. Bring your cell phone with you and, when you arrive to pick up supplements, please call us from your car and we will bring them out to you.
2) Established patients have the option of ordering supplements through their provider on Wellevate (Dr. Peters) or FullScript (Dr. Martin). Call or email to get instructions on how to sign up.
OFFICE HOURS:
3) Front desk staff will be available to answer the phone during these hours:
Monday, Tuesday, Thursday, Friday – 9:00 am -12:30 pm.
Wednesday – CLOSED.

Telemedicine appointments are available outside these hours. It is our desire to provide care for our established patients during this difficult time, but understand the importance of doing our part for the greater good.

HELPFUL INFORMATION
How to protect yourself:
1) Wash your hands with soap and water frequently for at least 20 seconds –before eating, when your hands are visibly dirty, after you use the restroom, been in public, or have blown your nose/coughed/or sneezed.
2) Use hand sanitizer that contains at least 60% alcohol if soap/water unavailable.
3) Cover your cough/sneeze with a tissue, then throw the tissue into the trash.
4) Avoid touching your eyes, nose and mouth.
5) STAY HOME when you are sick.
6) Wear a face mask ONLY if you are sick or are caring for someone who is sick.
7) Social distance –keep at least 6 feet from someone who is sick, and if YOU are at a higher risk of serious illness.
8) Clean frequently touched objects and surfaces throughout the day.

If you feel sick:
1) STAY HOME if you are sick or believe you have been exposed to the virus, even if you aren’t showing symptoms.
2) Avoid public areas and transportation.
3) Call your healthcare provider or schedule a VIRTUAL VISIT.
4) AVOID THE EMERGENCY DEPARTMENT unless you have a life-threatening emergency or you have been advised by your doctor to do so.
5) SEPARATE YOURSELF from other people and pets.
6) Wear a face mask if you are sick.
7) Monitor yourself for symptoms of fever, coughing, and shortness of breath.
8) Take the same precautions as if you had a common cold or flu.
9) PRACTICE SOCIAL DISTANCING –
STAY AT LEAST 6 FEET AWAY FROM OTHERS. THIS IS KEY TO LIMITING THE SPREAD OF COVID-19 IN OUR COMMUNITIES!

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